DXC Technology

 

DXC Technology (stylized as DXC.technology) is an American multinational end-to-end IT services company headquartered in Tysons Corner, Virginia. DXC provides information technology and consulting services to businesses and governments. The company operates in more than 70 countries and trades on the New York Stock Exchange under the symbol “DXC” and is a component of the S&P 500 index.

DXC was formed in 2017 from the merger of Computer Sciences Corporation (CSC) and the Enterprise Services of Hewlett Packard Enterprise.

 

IT Ops/Support Analyst I

Job Description:

• Researches, designs, develops operates and maintains support services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM).
• Includes identification, development and prioritization of support services according to business criticality. 
• Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. 
• Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. 
• Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. 
• Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. 
• Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company

Responsibilities: 

• Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements. Implements end-user or enterprise infrastructure or services as prepared by more senior engineers. Provides end user and routine or basic support of enterprise platforms and services.
• Monitors the environment and resolves issues utilizing available knowledge reference documentation. Monitors production schedules and ensures production jobs complete successfully without issues. Ensures complete and timely hand-off of incidents to other support teams as appropriate. Assists with enterprise-wide system maintenance and change implementation.

Education and Experience Required: 

• Bachelor's degree in Management Information SystemsComputer Science or equivalent experience and a minimum of 0-2 years of related experience. 
• May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.

Knowledge and Skills: 

• Good verbal and written communications skills.
• Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).
• Understanding and working knowledge of business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance).
• Experience with monitoring and reacting to system events and end userbusiness requests.
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Good initiative, problem solving, priority setting, and collaboration skills.
• Basic organizational and analytical skills.

How To Apply: Complete the online job application form HERE

Work Location: Bangalore

Deadline: -




2. Technical Solutions Cons II

Job Description:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally. Add case resolution to KMS.
• Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
• Develop partnership with and assist the Sales Pursuit team.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. 
• Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.
• 1-3 years experience in relevant technologies and customer environments.
•  Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience and knowledge .
• Understand the customer to be an advocated for the customer.

How To Apply: Complete the online job application form HERE

Work Location: Chennai

Deadline: -

Source: HERE