Kaar Technologies is a global consulting firm focused at designing, delivering and deploying the finest ideas and SAP expertise to empower companies in achieving new heights of excellence in today’s challenging business landscape.
Our combined thrust drawn from the business vision of our leadership team and assimilated SAP capability propels us to partner with our clients in identifying and architecting their business agenda. As a CMMi level 3 company, Kaar believes in being a trusted advisor to clients and fosters long-term working relationships by exceeding customer expectations.
Driven by the steadfast pursuit of excellence, Kaar Technologies exudes professionalism and proficiency in all areas of function. Every day we are inspired to impact businesses with original and imaginative approaches and help cultivate tomorrow’s breakthroughs.
Our combined thrust drawn from the business vision of our leadership team and assimilated SAP capability propels us to partner with our clients in identifying and architecting their business agenda. As a CMMi level 3 company, Kaar believes in being a trusted advisor to clients and fosters long-term working relationships by exceeding customer expectations.
Driven by the steadfast pursuit of excellence, Kaar Technologies exudes professionalism and proficiency in all areas of function. Every day we are inspired to impact businesses with original and imaginative approaches and help cultivate tomorrow’s breakthroughs.
IT Service Desk
Job Description:
- SPOC to receive IT service requests and complaints from end-user, the complaints can be thro walk-in, e-mail, service desk ticketing tool telephone calls or thro IM/chat services.
- Responsible to register the call in the service desk tool and send the response to the end-user with the status
- Takes Ownership on each respective ticket till get resolute
- Responsible to follow-up with both the internal and external stakeholders to smoothen the resolution process
- Owns the ticket and Escalates / re-assign the ticket to the next level and follow-up to get the resolution within the agreed SLA
- Responsible to Monitor and report the daily status of service desk performance
- Responsible to repair the problematic EUT devices (laptops, printers) and kept the stock as per the business requirement
- Works in flexi-hours to align with the geographical business / user’s and time zone requirements.
- Responsible to ensure base-line configuration in all end-user systems and update patches / hot-fixes and Antivirus.
Requirement:
- Not less than 2.5 years of relevant experience in IT
- 3 to 4+ years of similar experience of handling 300+ systems
- Skill Sets:
- Service desk ticketing tool.
- MS Windows OS
- O365, MS outlook, MS office tools
- ITIL processes
- Laptops, desktops and printers maintenance skills
- Basic networking (LAN, WiFi, VPN)
- Patch updates, AV updates
- Customer response skills
- Verbal / written communication skills
How To Apply: HERE
Work Location: India
Deadline: -
Source: HERE
![[Goverment] International Centre for Genetic Engineering and Biotechnology (ICGEB)](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfKIk-LdsXbeBbImksgXoyfNOwSN-OJThajrluRYrKSuudXFymqz-bW5_HMZQeWGTHdNcio5vvq6b3djvt6WdvFYowHaoK3vkBT62iQ1rZx8UtXb4PyJNjGxKkW1Il7RiV3jj_4aqkCNc/s72-c/ICGEB_seal.png "[Goverment] International Centre for Genetic Engineering and Biotechnology (ICGEB)")
