Knoah Solutions

Knoah Solutions has been providing customer experience management solutions to small and medium-sized businesses and Fortune 500 companies alike.

Our operations began in Hyderabad, India in 2001 with a small technical support email program for a growing internet provider, who is still our client today. We have grown our operations to include multiple customer engagement solutions offered through a variety of contact channels and handled in a diverse range of languages from our global delivery locations.

The customer experience is paramount at Knoah and our commitment to exceptional customer support will continue to be our highest priority. Knoah will continue to lead the way in providing innovative and creative solutions to meet the needs of you and your customers today and in the future.

We want to thank our loyal and talented team, clients and partners for their contribution to our success story.

Technical Support - Chat 

Job Description: 

Eligibility Criteria:

• Undergraduate & above (No backlogs & Not pursuing any regular studies).

Roles & Responsibilities:

• Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods, Smart phones & Tables and/or technical assistance through web-chat and email based communication tools.
• Offer Products as an upgrade in service and/or offer new products.
• Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards.
• Troubleshoot and resolve customers’ service problems and schedule field service calls when necessary.
• Responsible to sell and upgrade company core products in accordance with company requirements and customer needs.
• Responsible to save customers from disconnecting services, repair, and respond to other types of inquiries.
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
• Responsible to document customer transactions accurately in the appropriate systems.
• Coordinate with the co-workers, lead persons and other departments as appropriately.

Requirement: 

• Key Skills:     Excellent written and verbal communication skills
• Any UG/graduate can apply
• Candidate with 0- 2 years experience in BPO Industry
• Knowledge on networking concepts & Technical troubleshooting ISP issues /DTV/ Blue Ray Players
• Typing Speed above 30 wpm
• Willing to work in Night Shifts or rotational shifts (24/7)

How To Apply: 
HERE

Work Location : 
Pune  

Deadline: -

Source: HERE