SLK SOFTWARE

SLK Software is a fast paced technology and consulting company with an emphasis on key industries such as Banking and Manufacturing and deep domain expertise across the entire value chain.

Our approach represents our commitment to reaching out to businesses at different stages of their growth and helping build a strong foundation for their journey to the top. From keeping the ‘lights on’, to transforming for success, we work at creating superior customer experiences for some of the largest Fortune 500 companies of the world

Trainee - Software

Job Description/ Requirement:

Willing to work in shifts - 24X7

• Good at communication : Application/Production Support of Applications developed on technologies like Java/J2EE, .NET etc, OS like Windows, UNIX Solaris, AIX etc.
• Supporting servers like WAS, IIS, Web logic etc, Databases - DB2, SQL,Oracle etc.
• Monitoring/Alerting Tools like Sitescope, Hunter, Tivoli etc, Ticket tracking Tools like Remedy, HP Open View Service Desk etc
• Documentation of complete Incident and Problem Management procedures and all activities carried out by the team
• 24/7 365 Oncall Support and Willingness to learn new technology and work in shifts
• Resolving PRD/Non PRD related incidents and providing user support. Initiate and coordinate with Development team till the closure of the ticket. Resolve all service requests by restoring user services.
• Transitioning processes and tools and techniques, scheduling tools, support and maintenance concepts related to incident/ problem/service request life cycles, metrics and resolution principles, SLA Frameworks, SLA management processes etc.
• Restore normal service operation as quickly as possible and minimize the adverse impact on business operations. Respond to contacts Email, Chat, Web, Call and create a Request ticket with appropriate tasks and approvals to engineering groups. Documenting the ticket with all required information. Perform troubleshooting using the Project tools and resources.
• Managing Minor Enhancements/L2 tickets as required

Work Location: Bengaluru

How to Apply: Complete the online job application form HERE

Deadline: -

Source: HERE