BT (India) Private Limited provides domestic and international phone services in India. Its services include voice, asynchronous transfer mode communications, multi-protocol label switching, business network security, management and monitoring service, IT network security, CRM, contact centre management, and mobile and unified communications. The company was incorporated in 2000 and is based in New Delhi, India with additional offices in Mumbai, Bengaluru, Noida, Gurgaon, Pune, Chennai, and Kolkata, India. BT (India) Private Limited operates as a subsidiary of BT Group plc.
1. Trainee Associate Network Planners
Job Description /Requirement:
- Purpose Of Role:
- Responsible for supporting Network Planning and/or Design process.
- Will have the ability to identify, analyse and resolve basic planning/design requirements.
- Key Responsibilities:
- Network platform and transport planning.
- Implementation of technical support for company services in data, voice and IP products.
- Business Impact:
- Impact is short term and primarily functional in scope.
- Authority/Decision Making:
- Normally on a day to day basis within defined limits prescribed by line management.
- Qualifications:
- Holds an engineering or technical qualification or, working towards this.
- Skills/Experience:
- Technical competence/aptitude ~ attention to detail.
- Previous experience in planning/design typically 0-3 years.
Work Location: Gurugram
How to Apply:Complete the online job application form HERE
Deadline: 20 December 2018
2. Network Management
Job Description /Requirement:
- Purpose Of Role:
- Responsible for fault reception and the management of planned works for Company products and platforms.
- Delivering a caring, professional response to all inquiries and a quality that meets or exceeds specified targets.
- Key Responsibilities:
- Responsible for dealing with complex problems that cannot be resolved by the Associate Network Technician, having a good understanding and knowledge of more than 3 products.
- Management of major incidents and the generation of flash reports following established procedures.
- Complete various reports related to network, service & implementation cases as requested by management team.
- Liaising and working with field agents or third party maintainers in order to restore service.
- Capable of making configuration changes through the use of established Company tools and systems.
- Responsible for providing hands on training for new recruits.
Work Location: Bangalore
How to Apply: Complete the online job application form HERE
Deadline: 20 December 2018
3. CUCM Specialist Network Engineer - Atlanta, Dallas, Denver or Boston
BT’s purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
To provide third level product support, consult on customer complex designs and oversee customer delivery on One Cloud Cisco services for Americas based clients. Identifying and resolving product and deployment problems whilst supporting regional account and Global Customer Service teams deliver client solutions Right-First-Time. This role is an extension of the existing UK based team expanding BT’s One Cloud Cisco support capability into US working hours for Americas’ customers.
Job Description:
- Americas working hours third level/product support for BT’s One Cloud Cisco/HCS service
- Owning the resolution of third level/tier 3 product & service issues raised in the Americas
- Follow-The-Sun: Taking over the resolution of critical/high priority Rest of World problems outside of UK working hours
- Consultation with the regional Client Services Designers and Sales Specialists on Americas complex deals ensuring that all non-standard/complex requirements are fully captured, have solutions identified with designs properly costed including delivery resources for customer transformation
- Supporting Client Service delivery teams and GCS on customer deployments
- Working as an extension of the UK based product development and support teams for One Cloud Cisco
- Working closely with the BT One Portfolio team identifying any regional requirements that may impact BT’s ability to provide service in the Americas (regulatory, e911 etc.)
- Working with Portfolio and Procurement, taking responsibility for the technical sections and supplier evaluations within RFI/RFP responses and other supplier or customer bid documentation.
- Actively support customer meetings and presentations remotely and face to face when necessary
- Actively support supplier meetings and presentations remotely and face to face when necessary
Requirement:
- Recognized industry accreditation at a minimum of CCNA/CCDP level or 8+ years’ equivalent and demonstrable experience
- Design, development or product/tier 3 support of Hosted Unified Communication service platforms based on Cisco HCS technology
- Strong IPT background with hands on experience with:
- Cisco Call Manager
- Voice and media gateways both digital and analogue
- Cisco SRST
- Cisco Unity Connection / Express
- Cisco Gatekeeper
- Protocols: H.323, RTP, MGCP, SIP, SCCP
- Attendant Consoles (CUEAC / CUACEE)
- Knowledge of CUCDM and VOSS4UC
- Expressway
- Strong troubleshooting skills to analyze logs and Wireshark snoops
- Strong IP Routing Switching background
- Implementation and delivery experience of Cisco IPT infrastructure
- Hands on experience of migrating client sites and end users to Cisco IPT solutions
- Able to understand complex dial plans and implement them in CUCM / Unity Connection
- Familiar with integration of CUCM systems via inter cluster trunks
- Experience working directly with customers in both pre-sales and delivery cycles
- Able to identify and address the Legal & Regulatory concerns of operating a global hosted service in the Americas
- Delivering presentations to a customer at a senior management level.
- Working with other teams such as legal or service design to provide quality input into contract documentation and other areas such as service level agreements (SLAs)
- Providing accuracy & quality when being asked to deliver under pressure.
- Prioritization and application of time management principles
- Successful in maintaining productive working relationships with other departments and disciplines, especially with GS account teams, Sales Specialists and Client Services
- Ability to identify opportunities for business growth and initiate and drive improvements including re-usable components
Work Location: Atlanta, Dallas, Denver or Boston
How to Apply:Complete the online job application form HERE
Deadline: 20 December 2018
4. Commercial Finance Analyst - Europe
- Supporting the Commercial Finance work stream of a cross-functional bid response team, responsibility for deals to achieve the right outcome for BT and the customer
- Ensuring that bids have been costed and priced accurately and have been thoroughly prepared in accordance with BTGS policy and adhere to the published governance rules.
- Responsible for ensuring associated material financial risks and considerations are captured and communicated to the approval authorities and may support the sales team in customer negotiations and contracting.
- Work closely with global bid teams consisting of sales, technical, service design, legal and product specialists, to accurately price new business proposals in accordance with Customer tender requirements
- Work with bid teams on commercial aspects (for example: delivery penalties, discount structures, billing models and cashflow optimisation, foreign exchange, contract termination provisions) and pricing strategy
- Proactive approach to understanding the basis, underlying assumptions and drivers of BTs offering, ensuring these are aligned with Customer requirements (pricing structures, budget) and clearly communicated in BT offer documents where required
- Preparation and presentation of briefing papers and analysis ensuring decisions are taken in an open and honest way with full transparency of numbers and issues.
- Support initiatives that improve the underlying processes for Commercial & Bid.
Requirement:
- Professional skills:
- Degree level (or equivalent)
- Finance or Business based degree desirable but not essential depending on subsequent experience is an advantage
- Professional Accountancy qualification with post qualification experience or MBA is an advantage
- Established commercial background. Previous experience in customer facing and/or bid roles an advantage is an advantage
- Confident presenting at Senior Management level
- Language skills:
- English on a fluent level
- Also, French or German or Italian or Spanish on a level is an advantage
Work Location: Budapest
How to Apply:Complete the online job application form HERE
Deadline: -
Source : HERE
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