HSBC is one of the world’s largest banking and financial services organisations. We serve more than 38 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.
With around 3,800 offices worldwide, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.
Listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by around 200,000 shareholders in more than 125 countries and territories.
With around 3,800 offices worldwide, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.
Listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by around 200,000 shareholders in more than 125 countries and territories.
HSBC Bank India, is an Indian subsidiary of UK-based HSBC Holdings plc, is a bank with its operational head office in Mumbai. It is a foreign bank under the Banking Regulation Act, 1949 and thus is regulated by the Reserve Bank of India (RBI).
Help Desk/Associate - System Support/IT Infrastructure Delivery
Job Description:
- Provide technical support to internal users
- Resolve a high percentage of calls at first point of contact through the use of the knowledge base/ any other knowledge tool and raise incidents/tickets to escalate problems to second level support areas as appropriate
- An eye for quality and suggest improvement over current practices
- Acquire a thorough understanding of the process procedures, keep abreast with changes made and provide quality services to the users.
- Be a team player and actively participate in Daily/Weekly/Monthly meets etc.
- Be resourceful, innovative and show initiative while supporting any team projects taken up;
- Be responsible for ensuring the Service Level Agreements are met.
- Ensure proper usage of GSD R12 for Incident and Knowledge Management. Promote self-help amongst the user base through My Solution Center.
- Excellent verbal and written communication skills.
- Quick learner with an ability to share and transfer knowledge.
- Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills.
- Minimum of one year’s Information Technology/ IT Service desk experience or equivalent.
- Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience.
- For more information about the requirement, please go to the official website on the source bellow
How To Apply: Complete the online job application form HERE
Work Location: Telangana-Hyderabad
Deadline: -
Source: HERE
![[Goverment] International Centre for Genetic Engineering and Biotechnology (ICGEB)](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfKIk-LdsXbeBbImksgXoyfNOwSN-OJThajrluRYrKSuudXFymqz-bW5_HMZQeWGTHdNcio5vvq6b3djvt6WdvFYowHaoK3vkBT62iQ1rZx8UtXb4PyJNjGxKkW1Il7RiV3jj_4aqkCNc/s72-c/ICGEB_seal.png "[Goverment] International Centre for Genetic Engineering and Biotechnology (ICGEB)")
